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Return & Exchange

Return and Exchange Policy

We take pride in offering only proven and quality products. However, if you receive a defective product from us, please contact us immediately within 14 days. After this period, goods are non-returnable and non-exchangeable. We can refund or exchange the product only if it has a manufacturing defect. The 14-day grace period begins from the day the products arrive in the hands of customers. The definitions of defects are as follows:

  1. Lens was torn or broken in SEALED bottle.
  2. Lens was in an odd shape in SEALED bottle.
  3. Lens was expired in SEALED bottle.

Circle Lens Store reserves the right not to respond to any complaints after the 14-day period.

Due to hygienic reasons, all items must be returned in their original, unopened condition to be eligible for a refund. Customers are responsible for return shipping.

Cancellation Policy

If you wish to cancel your order after payment is made for any reason, kindly inform us immediately. Please note that only a partial payment will be refunded; a 10% administration fee of your purchased amount will be imposed.

Once products are SHIPPED, and you wish to cancel your order, a 30% administration fee will be imposed, and shipping fees are non-refundable. Refunds will be processed only after the product is returned to us.

If your parcel is returned and a refund request is made, we will impose a 30% penalty fee of your total order value and deduct the shipping charges before refunding the remaining amount.

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